Return & Refund Policy

We care about your satisfaction and want you to love every purchase.

Returns

• Returns accepted within 7 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Products must include all original tags and accessories.
• Return shipping costs are the buyer’s responsibility unless the product is defective or incorrect.

Refunds

• Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
• If you received a damaged, defective, or wrong item, please contact us within 24 hours of delivery with photo or video proof.

📞 Return Support: +971 58 105 6098
📧 Email: support@elegancesshop.com